Welcome to Midnight-Partners Store

Customer Service

Shipping & Delivery

Midnight-Partners will do its best to ship the items ordered by our customers within 3 days from clearance by Paypal of payment effected, except for any unforseen and exceptional circumstances. We will always send your order with the best service possible. We can arrange for postage and package at a  fixed rate which is available for every item in our catalogue. Placing an order through our web site gives us your authority to ship the items you order, and charge you for in line with our shipping policies Please note that if we do not receive payment or any contact from you within two weeks, that order and all of your outstanding orders may be cancelled.

Privacy & Security

Here at Midnight-Partners, Data Protection is of top priority.  We will always strive to do our best to protect all types of data and information provided  to us by our Customers and we will not share this data with anyone, except for instances where we need to comply with a lawful demand for information by law enforcement authorities, or on attempt to secure relief in cases of customer fraud (such as credit card "chargebacks"),.  In order to put special emphasis on data protection, especially on the financial aspect, we chose to avail ourselves exclusively of Paypal services for the payments managed by our store.  This will ensure the highest level of security possible for our customers' transaction accounts.    No credit card or other type of financial data will be kept or asked for by this store.

Returns & Replacements

If you are unsatisfied with any of the products you have ordered from us we will be more than happy to refund or exchange the items once we have had the product returned to us. If you would like to return your order please e-mail our customer service at customerservice@midnight-partners.com.

All our products are checked one by one for any kind of damage before being shipped.  Always consult with us before returning any items, regardless of any other reason. If you contact us first, we will accept requests to return saleable-condition merchandise for any reason, if made within 5 days of delivery, although we will not refund the shipping charges to return the item to us in Malta.  Please make sure that you specify exactly what type of damage you have noticed when you contact us. If a return becomes necessary due to a mistake in shipping, we will compensate you for the shipping charges to return the item to Malta, only if you ship the item as directed by us. All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 5 days of delivery. We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.

Ordering

Ordering from our store is quite a simple and a straight forward process.  We use software that is used all around the world for ecommerce which customers are already familiar with.  Should you however encounter any problems during the ordering process feel free to contact us at the following e-mail.  customerservice@midnight-partners.com and we will do our best to assist you.

Payment, Pricing & Promotions

PayPal offers the fastest, safest and most convenient way to pay for purchases you make on the Internet. What's more?  If you set up a billing agreement with PayPal, you'll only need to visit their site once an order to pay is placed for all your current and future orders with us through your credit card or bank account.  For the time being customers will only find available this option available as a payment method on our store.  This is the easiest way to ensure a high level of security for customers' personal billing information.  At checkout, you will find a PayPal button as your payment method. If you don't have a PayPal account yet, you can set one up immediately. If you have an account, you can set up a billing agreement to pre-authorize all your payments with us, similar to leaving a credit card on file. With a billing agreement in place, your orders will ship even faster and with no further action on your part necessary when they're ready to go! Alternatively, you can indicate to us how you want to pay for just your current order with PayPal.  We will also not capture funds from Paypal unless the items ordered are ready for shipping.  Customers will always be informed when an order is ready for shipment and only then funds are captured.

Here at Midnight-Partners we do our best to offer you the best prices related to the particular items on the catalogue.  If possible we will strive to even lower our pricing when compared to other similar items from outside our store.  However please keep in mind that all items found here will be exclusive to our store in regards to their design, characters, fabrication or creation.  It will not be possible to buy the products found on this catalogue from any other place in the world unless we would have given our exclusivity permission.    

We welcome you to keep returning to our store in order to benefit from any promotions or special offers that we organise from time to time.  We recommend that you study the design on the items you buy.  There might be clues for future promotions or special offers.  

Viewing Orders

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.  The registration process is quite simple and straightforward.  One can also register for our news letter which will keep you informed on any new activities, promotions, new products released from time to time.

Updating Account Information

Updating account information is possible only for registered members with this store.  Once logged in your account it is quite simple to update any part of your account as you may wish.